# RoutingBox > RoutingBox is an all-in-one NEMT (Non-Emergency Medical Transportation) dispatch software platform built by NEMT operators. It helps transportation providers schedule trips, manage drivers, handle billing, and integrate directly with brokers — all in one system. Founded 15+ years ago, RoutingBox serves fleets of every size, from 2 vehicles to 2,000+, across the United States. ## About RoutingBox was created to answer a simple question: "How can transportation be easier?" The platform is purpose-built for the NEMT industry by people who have operated NEMT businesses. It replaces spreadsheets, phone calls, and disconnected tools with a single, simple operating system for medical transportation. The company operates entirely in-house — software development, customer success, and support are all local. Every new customer receives customized, multi-session training with a dedicated Customer Success Manager. Support is accessible and personal; no hold queues or overseas call centers. RoutingBox is positioned as "the calm operating system for non-emergency medical transportation." ## Key Pages - [Home](https://routingbox.com/): Overview of the platform, broker integrations, testimonials, and demo booking. - [Features](https://routingbox.com/features): Full module breakdown — Scheduling, Dispatching, Driver App, ClientLink, Automation Tools, Billing, Reporting, and Integrations. - [Pricing](https://routingbox.com/pricing): Simple per-vehicle pricing starting at $50/vehicle/month. Unlimited trips, unlimited dispatchers, no per-trip fees, no hidden add-ons. - [About](https://routingbox.com/about): Company background, culture, and philosophy. Built by NEMT experts, in-house team, dedicated onboarding. - [Blog](https://routingbox.com/blog): Operations playbooks, industry analysis, and product stories. Updated monthly. - [Integrations](https://routingbox.com/integrations): 50+ broker and clearinghouse integrations including Modivcare, MTM, MAS, Alive, MediDrive, and more. - [Case Studies](https://routingbox.com/case-studies): Customer success stories from real NEMT operators. - [Contact / Demo](https://routingbox.com/contact): 30-minute demo walkthrough tailored to each operation. No charge, no commitment. ## Product — Modules ### Scheduling Auto-Scheduler and Quick Assign features fill schedules in seconds. Route optimization reduces fuel costs and idle time. Broker trips pull directly into the schedule from integrated marketplaces. Key features: Quick Assign, Smart Route Optimization, broker trip import. ### Dispatching Real-time dispatch view showing every driver's location, status, and workload on one screen. Virtual Dispatcher handles dispatching without extra headcount. Live ETAs, exception handling, and last-minute change management in seconds. Key features: Virtual Dispatcher, live tracking, exception management. ### Driver App Mobile app for drivers with turn-by-turn directions, signature capture, odometer prompts, and status updates. Designed to eliminate driver error through guided workflows. ### ClientLink Self-service portal for facilities, case managers, and healthcare partners to book and track trips independently. Reduces inbound calls to dispatch. ### Automation Tools Automates the tedious and repetitive parts of NEMT operations — reducing manual entry, catching errors before they happen, and handling routine tasks without dispatcher intervention. ### Billing Error detection catches billing mistakes before submission. Seamless data flow back to brokers and clearinghouses. Supports claim submission and reconciliation in one place. Reduces billing backlog by automating documentation at trip completion. ### Reporting Operational, financial, and compliance reports without spreadsheet workarounds. Supports data-driven decisions for fleet management and performance tracking. ### Integrations 50+ direct integrations with national and regional NEMT brokers and clearinghouses. Supported platforms include: Modivcare, MTM, MAS, Alive, MediDrive, and others. When a trip appears in a broker marketplace, it can be accepted and auto-imported into RoutingBox with full trip details — name, address, pay rates. ## Pricing Model - **Structure:** Per vehicle, per month. Not per trip, not per seat, not per user. - **Starting price:** $50/vehicle/month - **What's included in every plan:** Unlimited trips, unlimited dispatchers, Driver App, real-time tracking, broker integrations, automation tools, reporting, invoicing. - **Key differentiator:** Pricing scales with fleet size only. Busy days with high trip volume do not cost more. No overage fees. ## Target Customers - NEMT operators and transportation providers (small family fleets to large regional providers) - Fleet managers and dispatchers managing broker-based trips - Medicaid transportation providers working with state programs and MCOs - Student transportation providers (SPED routing) - Paratransit operators - Facilities and case managers who book trips (via ClientLink portal) ## Key Differentiators 1. **Built by NEMT operators** — not generic fleet software adapted for medical transport 2. **Per-vehicle pricing** — operators are not penalized for running more trips 3. **50+ broker integrations** — trip data stays accurate even on last-minute changes 4. **15+ years of proven results** — established platform with deep NEMT expertise 5. **In-house team** — dedicated Customer Success Managers, local support, no overseas call centers 6. **All-in-one** — scheduling, dispatching, billing, and reporting in one platform ## Customer Testimonials (Selected) - **David, Accessible Transport:** Modivcare integration cut per-trip data entry from several minutes to under five minutes total. - **Ugo, SVHH Transportation:** Training new dispatchers is straightforward; minimal learning curve. - **Jenn, Mercy Transportation Group:** Accommodates both visual and driver-by-driver dispatching styles seamlessly. - **Shiree, Transportation On-Demand:** Improved reporting enables better decisions and revenue growth; facility portal simplifies booking. - **Becky, Get 'Em & Go Plus More:** Replaced all paper processes for a solo small provider. - **Amara, Amazing Grace Transportation:** Reliable partner through fleet growth and staff expansion. - **Chris, Lawrence County:** Medicaid billing automated; easy adoption even for staff with no computer experience. ## Blog Topics (Recent) - What top drivers can teach you about running a better NEMT operation (June 2026) - Top 8 NEMT software tools for efficient dispatching (May 2026) - Why GPS accuracy is becoming critical in broker-based NEMT (May 2026) - The hidden value of real-time tracking and communication in NEMT (March 2026) - The hidden cost of cancellations and no-shows (February 2026) - Why regular vehicle inspections matter for NEMT providers (February 2026) - How broker trips are reshaping the NEMT industry (January 2026) - Why clean data quietly improves day-to-day NEMT operations (January 2026) - Proactive dispatch planning for smoother NEMT operations (November 2025) ## Industry Context NEMT (Non-Emergency Medical Transportation) is a healthcare-adjacent transportation segment that moves patients to and from medical appointments, dialysis centers, therapy sessions, and other non-emergency health services. It is heavily regulated, often reimbursed through Medicaid and managed care organizations (MCOs), and relies on broker networks (Modivcare, MTM, MAS, etc.) that connect providers with trip volume. Providers must maintain GPS compliance, accurate documentation, and on-time performance to retain broker relationships and reimbursements. ## Contact & Demo - **Website:** https://routingbox.com - **Demo:** https://routingbox.com/contact — 30-minute tailored walkthrough, no charge, no commitment - **Support:** Available through the portal for existing customers.