RoutingBox Friday Recap: Validating Addresses
Before we dive into the ins and outs of validating addresses, we’re excited to share two new features in RoutingBox that have launched in the past few weeks.
1. Notifications! The blue/orange road icon at the top left of your screen will now display an exclamation point if you have unread RoutingBox notifications. It will also alert you to system updates (done approximately once per week) so you can take advantage of the new features right away!
2. The assignment suggestion tool has a new setting that allows you to consider traffic conditions when suggesting assignments.
Now, let’s talk about address validation. For the NEMT and other transportation industries, validating addresses can be an incredibly important step in the routing process.
Address validation normally refers to a process called geocoding. Your software will compare the imported address to one or more mapping databases (RoutingBox uses two – Google and Microsoft). It pulls the latitude and longitude coordinates from the database to ensure your address is a. real, and b. correct. If it can’t find the address, it will suggest other addresses that you may have been looking for, or in other cases simply let you know that the address doesn’t exist. Some softwares, like RoutingBox, will also compare the imported address to existing customer profiles, guarding against input errors.
Why is address validation so important? Well, for one, it’s a waste of time and resources to send a driver to an incorrect address, or an address that doesn’t exist. Not only does it disrupt the schedule and lead to unbillable driver time, it also delays pickups and leads to unhappy customers. By validating addresses before assigning the trip, you make the most of your drivers’ time and prevent missed or delayed pickups and dropoffs.
That’s not the only benefit to address validation, however. By automatically mapping addresses, your software system can calculate mileage for billing or driver commissions. With RoutingBox, you can choose either the shortest drive time or the shortest distance. Some payers provide approved mileage, and your software can alert you to possible errors ahead of time. If payers don’t supply mileage, your software can help you decide what mileage you should be billing.
Finally, address validation isn’t only useful for trip addresses. If you have drivers who take vehicles home, your software may be able to begin routes from their home address, saving them valuable time. And it’s good to double check a payer’s address, particularly if you mail them a software-generated invoice.
That’s all for this week. Be sure to follow RoutingBox on Facebook! We’re at the TLPA Spring Conference and Expo, so we’ll be going Live throughout the week with exciting updates from the event. RoutingBox Friday will be back again April 20 at 1 p.m.!