RoutingBox Friday Recap: Make Your Dispatching More Efficient With The Assignment Suggestion Tool
It’s important to understand how software can help each individual business with their individual business needs. One very resourceful tool that every organization should be implementing through the RoutingBox software is the assignment suggestion tool. This tool gives dispatchers the opportunity to create a clear path for which drivers to assign to each trip, and which vehicles they should be using. As you know, each trip has individual requirements and specifications. It’s important to have a clear understanding of what type of vehicle your passengers need so that you can provide the best possible rider experience and get them to their appointments on time.
Let’s look at how the Assignment Suggestion tool works:
- Under the Operations tab, select Dispatch on the left side of the screen. There is a column that says Assignments. This is where you assign trips to specific drivers and to specific vehicles (depending on passenger needs, i.e. a wheelchair lift).
- Within this section, you’re able to see exactly where the drivers are. You can view what task they’re either currently engaged in or what task they last engaged in. It also provides an ETC (estimated time of completion—of their current task).
- To find the most appropriate vehicle for each trip, it’s recommended to sort the trips by travel time or vehicle requirements. If your trip requires a vehicle with a specification such as a wheelchair lift, the software will deprioritize the vehicles that don’t fit your specifications.
- Within this section, you are presented with the ETC and travel times for the trips. When these times are added together, you get the ETA (estimated time of arrival). This area will show you which driver is best for each trip, depending on either their current and future tasks.
What Significance Does The Mapping Icon Have?
Another essential RoutingBox feature is the Mapping icon under the assignment suggestion tool. This tool shows you each of your driver’s current routes and how deviating from that trip to include another will effect the current trip. To make the alternative trip more easily visible, click the square mapping icon to the far right. This screen displays the drivers current route in grey, and in blue shows how adding the new trip to the current route will deviate this driver from their planned route. This feature is especially helpful when trying to decide which driver to assign the new trip to. It’s a good idea to use this feature when prescheduling trips, as well as updating current trips. It’s important to keep in mind that you can only schedule one trip at a time.
Choosing the drivers that make the most sense for each trip takes careful consideration. This may require some experience to find what works best for your organization and drivers. Maintaining organization within your tools to help make the most efficient business decisions will prove to be vital to the success of your business.