Behavior-Based Safety Approach

September 29, 2021

Introduction: Every preventable incident is caused by unsafe behavior!  When NEMT companies need to reverse the trend of having these preventable incidents it is important to understand why employees are having them. It doesn’t matter if the incident is a vehicle accident or a worker injury, all of the preventable incidents have a cause that […]

Accidents and Incidents

September 9, 2021

Introduction Every day vehicular collisions, employee injuries and incidents happen.  Reports are complete, claims are filed, reserves are set, and life continues. Identifying the root cause of any incident and determining the best course of action is the responsibility of every owner,  manager, and safety supervisor.  In today’s insurance market for the NEMT company, it […]

Writing a Business Plan for Your NEMT Business

Introduction When thinking about opening a NEMT business, it is important that you consider all of the financial concerns upfront. Having a good accountant on board that understands Transportation Accounting is very important to help set your plan and make sure that unnecessary expenses are eliminated and that you can understand what your bottom line […]

Top 10 Things to Know When Starting Your NEMT Business!

August 31, 2021

Introduction In my last article, I talked about the questions that I am asked many times when talking about starting a NEMT company. How much does it cost, what about training, what about insurance, where do I get passengers from are just some of the questions? These are all good questions so I this article, […]

Getting Started in NEMT

August 2, 2021

Introduction I am asked many times about getting started in NEMT. How do I get started, how much will it cost, what about training, what about insurance, where do I get the passengers from? All good questions and topics that need to be thought about very carefully. The difference in a successful company and one […]

Understanding Proper Communications with Mobility Device Users

July 9, 2021

Introduction Communication with those passengers who use Mobility Devices are critical to making sure that your passengers are safe, helping to provide passenger assistance and be able to provide exemplary customer service. The actions of the driver start when they arrive at the pickup point and greet the customer. In this day and age of […]

Mobility Device Transportation Safety

June 15, 2021

Introduction The transportation of those individuals that use Mobility Devices is one of the most important duties of a Non-Emergency Medical Transportation driver. The responsibilities for the NEMT driver are extensive and require proper training to eliminate the risks involved. In past articles we have discussed the meaning of safety which is the freedom from […]

Duty of Care

May 25, 2021

Helping Employees Understand Duty of Care Introduction This article is about an important standard that our NEMT drivers and companies are held to. When we take on the job of transporting passengers, we have an obligation to provide a Duty of Care towards the passengers.   Duty of Care is a term that applies to our […]

Preparing Drivers to Deliver Service Excellence!

May 13, 2021

Introduction In the world of NEMT, our drivers are one of the biggest assets that we can have. Delivering Service Excellence is, without doubt, one of the most important duties the NEMT driver can execute. We rely on their performance on the street, and they are one of the first representatives that customers will see […]

Training Excellence – Teaching & Learning

April 27, 2021

NEMT drivers need to have the best training available from the best instructors.  The instructors need to be able to bridge the gap between Teaching and Learning, which is the critical components of NEMT driver training.  Drivers working in NEMT need to have instruction on many areas that include defensive driving, customer service, passenger safety, […]

Training Your Trainer

April 9, 2021

Why this must be done! Every company that I work with or talk to about their business seeks to be the best that they can be doing the most with the least!  This means training and leading your employees to “Do it Right, The First Time, Every Time”, in everything they do. And in this […]

Behavior-Based Safety

March 10, 2021

Correcting Unsafe Behaviors of Drivers! In my last blog, I talked about the meaning of Safety, and that as managers, we have to understand that the people we hire to drive our vehicles are different and will behave differently to a given circumstance. In addition, the people we hire learn at different rates. If you […]

The Meaning of Safety

March 1, 2021

Why Your Employees Should Understand What This Means! It is without question, one of the most difficult explanations that people struggle to define. Is it having no accidents? Is it having no Incidents? Is it being compliant with DOT? What does Safety really mean?  Why is it important for your employees to understand this six-letter […]

How to write a safety checklist for your drivers

February 11, 2021

Your drivers are on the road every day with incredibly valuable cargo on board: your customers. The last thing you want to do is have a driver on the road in a vehicle that’s not in the very best possible condition. On top of that, Federal Law requires transporters to conduct daily inspections to ensure overall safety. While there are the more […]

Maintaining Compliance

September 23, 2020

You can find a partial list of compliance measures at the bottom of this article. Similar to other industries, the transportation industry has guidelines that must be followed. Failure to comply with federal and state guidelines can result in severe consequences for your business. For that reason, it’s important to fully understand the data required […]

Building Trust

September 1, 2020

Finding a Software You Can Rely on   The purpose of integrating software into your current operations is to improve the performance of all functions within the company. It’s imperative to find not only the right software for your company but to find software that you can rely on to work efficiently and accurately. At RoutingBox, we believe that software must […]

Is Manual Data Entry…dead?

August 14, 2020

*Spoiler alert!* Yes, yes it is. Transportation is a data-rich industry. Names, addresses, insurance, private pay…it can seem endless and impossible to get organized. Often as transporters, we let the job of data entry weigh us down. We believe wholeheartedly if you want a job done right you need to do it yourself. This mindset […]

RoutingBox Assists in Queens COVID-19 Testing

August 10, 2020

How our partnership with a NYS Senator is making a difference.  As this important initiative expands throughout the borough, the Senator’s team will need crucial, real-time data analysis in addition to routing and vehicle tracking capabilities. For this reason, Senator Comrie’s team began their partnership with RoutingBox. Because RoutingBox automatically tracks their Medical Bus and keeps comprehensive records for […]

Providing an Excellent Customer Experience

July 23, 2020

Providing an excellent customer experience is vital to your business’ success. You’re more likely to retain current customers and gain new ones if you’re ensuring your customer has an incredible experience from their very first interaction with your company. The question for many transporters is, “How can I possibly provide an excellent customer experience if I’m struggling […]

How RoutingBox is Stepping up During the COVID-19 Crisis

July 20, 2020

As we all continue to navigate our way through this global pandemic, it is becoming clear that things may never be the same as before COVID-19. The needs and requests of passengers are changing daily. For example, a dialysis patient who is usually quite happy to join others on the ride may not want to […]

Tracker and Driver Accountability

March 16, 2020

Tracker and Driver Accountability NOTE: This article is designed to show the ways the Tracker feature in RoutingBox allows for more driver accountability. If you already have RoutingBox and have questions on using the Tracker please reference our How To Us the Tracker article. The tracker itself is fairly self-explanatory – it allows you to […]

Scaling Your NEMT Business in the New Decade.

February 26, 2020

2020 is more than a new year; 2020 marks the beginning of a new decade. The enormity of this new decade has all of us here at RoutingBox thinking about long term goals rather than just a “New Year’s Resolution.” We are asking more honest questions about what our goals are and figuring out where […]

Dispatching with RoutingBox

Dispatching Tools RoutingBox’s primary focus is to save time and reduce human error in the day to day operations of NEMT companies. With that being said, we are constantly working to increase the amount of automation incorporated into our dispatching tools. Routes To most effectively take advantage of our more automated tools, you’ll first need […]

Trip Scheduling: All the ways a trip can be scheduled in RoutingBox.

February 11, 2020

Here at RoutingBox, we pride ourselves on anticipating the needs of our users and providing built in customizations that will help solve any and all future problems. Often, as NEMT businesses grow they find the task of manual data entry arduous. For this reason, RoutingBox has multiple scheduling options that your business can grow into. […]

The Importance of Customer Service

November 20, 2018

Introduction: Customer service has become increasingly important over the years as it correlates directly to the success of a business. Providing excellent customer service within your operations is vital to your business’ expansion. You’re more likely to retain current customers as well as gain new ones if you’re ensuring the customer has a good experience […]

Building Trust with Customers Through the Use of Software in the NEMT Industry

November 16, 2018

Introduction One of the most important mindsets to have when using any type of software is trust in the product you are using.  Trusting the software to work as expected and providing accurate information is the largest selling point when purchasing a software product in the first place.  The way we see it here at […]

Pitfalls of Manual Data Entry

September 17, 2018

Introduction: With the various data entry options surrounding the NEMT industry, whether manual or through software, it’s hard to know which option is best for your organization. By switching to a software that streamlines your data entry, the time and money you save can be reallocated to places that could benefit from more attention. There […]

Using Software to Assist with Compliance

July 11, 2018

Why is it important to be compliant? In every industry, there are specified guidelines and general practices that must be followed. Compliance with these regulations is essential to the success and integrity of any organization. Failure to comply with your state and federal guidelines can result in serious consequences for your business. In this article […]

Solving the NEMT Routing Puzzle

May 9, 2018

One of the biggest challenges that we see transporters trying to overcome is their scheduling and routing – and rightfully so! Proper routing is critical to running a successful NEMT business. Better efficiency leads to lower vehicle maintenance and fuel costs, lower labor costs, and the ability to take more trips, increasing revenue. If routing […]

How To Choose An NEMT Software

May 7, 2018

Introduction If you work in the transportation industry, particularly the Non-Emergency Medical Transportation (NEMT) segment, there are a lot of software systems out there that may make your day-to-day operations easier, faster and more efficient. But not all of these software systems offer the same benefits, and not every transporter has the same needs. If […]