TRISTAR Transportation
RoutingBox has allowed us to streamline our internal operation with optimized routing andmore accurate and efficient invoicing.
“RoutingBox has allowed us to streamline our internal operation thanks to the decrease in call volume to and from drivers on a daily basis. We are also seeing increased efficiency with optimized routing, which comes at a time where our driver and fleet resources continue to be limited. Finally, having so much trip data at our fingertips is allowing us to have more refined analytics, help us make more data-driven decisions, and give us the ability to generate more accurate and efficient invoicing.”
A family-owned and operated business for over 30 years, Tristar Transportation has operated at the intersection of safe, reliable, and flexible to become a leader in NEMT and SPED operations for the “Buckeye State” of Ohio. A RoutingBox customer for over 2 years, we recently had the pleasure of speaking to COO/President of Tristar, Lauren Payne, to ask her how her company has benefitted and grown by being part of the “RoutingBox Family”.
What were the key challenges or pain-points your company faced before implementing RoutingBox and how has RoutingBox helped alleviate that stress?
One of the biggest pain points was that our previous platform did not have trip-level data. While we primarily provide fixed-level trips/routes for students, things change all the time. RoutingBox has provided us with a great solution to continue building fixed school year-round routes, but gives us the ability to update individual trips or make changes that automatically update for our drivers. Another major pain point was we did not have a mobile app for our drivers – we either emailed or provided paper route sheets, which became cumbersome. Implementing RoutingBox’s mobile driver app has been a great improvement for our team across the board. From getting drivers real-time updated routes and directions to giving our dispatch team visibility into a trip’s progress. This has ultimately cut down on phone calls to drivers, distracted driving, and allowed our team to give more accurate ETAs to clients or riders’ family members.
What impact has RoutingBox had on reducing costs, optimizing resources, and increasing efficiency within Tristar operations?
Ultimately, RoutingBox has allowed us to streamline our internal operation thanks to the decrease in call volume to and from drivers on a daily basis. We are also seeing increased efficiency with optimized routing, which comes at a time where our driver and fleet resources continue to be limited. Finally, having so much trip data at our fingertips is allowing us to have more refined analytics, help us make more data-driven decisions, and give us the ability to generate more accurate and efficient invoicing.
What features within RoutingBox have been the most beneficial to your growth?
Route Optimization is starting to become and will absolutely be the most beneficial feature to our growth as we go into our 2nd school year with RoutingBox. Now we are focused on all things optimization to maximize our fleet, minimize our waitlist, and continue to reduce costs across the board.
Thank you to Lauren and Tristar for continuing to be such great partners! If you are in Central Ohio please make sure to visit tristarcolumbus.com to learn more about the services they provide. If you are a NEMT or SPED operator and want to experience the type of impact RoutingBox has made with Tristar for yourself talk to our team today.
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