Amazing Grace Transportation

Amazing Grace Transportation has been using RoutingBox for years. During that time, the company has grown its vehicles and employees while continuing to rely on RoutingBox as part of its daily operation.

Q: What was transportation management like before RoutingBox?

The operation relied heavily on paper and text messages.

"At a point, just before I came in, we were using paper to write down trips, sending text messages."

As the operation grew, that approach became increasingly difficult.

Q: How has RoutingBox changed things?

"It definitely has made things easier."

The team moved from paper-based trip management and individual communications to a centralized dispatching platform.

Q: Is RoutingBox easy to learn?

"RoutingBox is so easy to learn."

That ease of use is especially important when adding new employees or training people who aren't experienced with transportation software.

Q: What about support?

This is one of the areas Amazing Grace highlighted most strongly. The team appreciated having people they could actually reach when questions came up.

"We can always email."

The RoutingBox team has been responsive when help is needed.

Q: Has the company grown while using RoutingBox?

Yes. The customer described growth in both employees and vehicles during their time with the company. That makes having a system that can continue supporting the operation especially important.

Q: What makes RoutingBox different?

The relationship. The goal isn't simply to provide software and leave the customer on their own. As the RoutingBox team explained during the interview:

"We don't want to be just a software component. We want to be a true partner for you guys."

That philosophy is reflected in Amazing Grace's experience with the platform and support team.

Q: What's next for RoutingBox?

The team discussed continued improvements including new dispatch views, routing and automation enhancements, Driver Assist, and ongoing improvements to speed and usability.