Mercy Transportation Group

Mercy Transportation Group operates in an industry where every day brings new challenges. Drivers change. Trips move. Vehicles need to be reassigned. Dispatchers have to make decisions on the fly. RoutingBox gives Mercy the flexibility to handle transportation their way.

Q: How do you approach dispatching with RoutingBox?

Differently depending on the situation. Some members of the team prefer to organize trips visually, while others prefer to work driver-by-driver.

"Some prefer to approach dispatching like solving a puzzle, visually organizing trips throughout the day. Others prefer working driver-by-driver."

Q: Does RoutingBox accommodate both approaches?

Yes. Mercy has used both assignment planning and route optimization, while still having the ability to manually manage transportation when things change during the day.

That flexibility is important because transportation doesn't always follow the plan.

Q: What about reporting?

Reporting is one of the features the Mercy team relies on heavily. The ability to break down trip information and driver compensation saves significant administrative time and provides a clearer picture of the operation.

Q: What's the biggest benefit of RoutingBox?

Maybe the best answer came when the conversation turned to the reality of working in transportation.

"This program is probably the least of my worries."

And then:

"Does my job give me a headache? Yes. Does the program give me a headache? No."

That's a pretty good endorsement of transportation software.

Q: Why is flexibility so important?

Because every transportation operation works differently. RoutingBox allows Mercy to automate where automation makes sense, while still giving dispatchers the control to manually manage trips when circumstances require it.