WellRide NEMT

WellRide NEMT's team brought previous transportation experience to a new NEMT operation. They knew what good dispatch software should do—but they also knew they didn't need an overly complicated system while starting with a small fleet. That made RoutingBox Express a natural fit.

Q: What attracted you to RoutingBox?

"For us, since we are starting, I would say RoutingBox is the best option since we don't have a lot of vans at the moment. It's cheaper compared to them. All the basic needs for an NEMT is already there and a bit more."

For WellRide NEMT, the goal wasn't to find the biggest or most complicated software platform. It was to find something that could handle the fundamentals of dispatching while remaining affordable for a growing operation.

Q: What were you looking for in dispatch software?

"I just wanted to have a dispatch software that will make it easier for us, which is RoutingBox Express checks all the boxes for that."

The team particularly liked that drivers could see their trips and record important patient and trip information throughout the ride.

Q: How easy was RoutingBox to learn?

"Basically, I would say it's easy to use. I mean, booking the trips is easy. Everything is... user friendly."

For an operation just getting started, that ease of use mattered. WellRide NEMT was able to begin using the system without needing an extensive software background.

Q: What has RoutingBox allowed you to do differently?

"We were able to put our time in different things other than manually putting all the trips."

That time savings has been especially important as WellRide NEMT works to grow the business.

Q: Has RoutingBox had an impact on your business?

The WellRide NEMT team reported an additional $100–$150 in revenue after using RoutingBox, while also freeing up time previously spent manually entering trips.

Q: What would you tell someone just starting an NEMT business?

"You have everything that you need to start up your dispatch software. It'll be easier for you to operate your business."

And when asked more directly about RoutingBox, the answer was even stronger:

"For someone that's really new, this is the best dispatch software that you can use. I love it."