SVHH Transportation
RoutingBox has absolutely played a role in our ability to scale. As we added vehicles, drivers, and trips, the system allowed us to stay organized and efficient.
At RoutingBox, we love highlighting the real-world success of our customers. In this interview, we sat down with Ugo from SVHH Transportation, their start in Home Health Care, the challenges of growing an NEMT business, and how RoutingBox has helped streamline operations, save time, and support continued growth.
Q: Can you tell us a little about SVHH and how your transportation business started?
Ugo:
Our transportation business actually grew out of a home health agency we owned. As the agency expanded, transportation quickly became a challenge. At one point, I bought a van myself and started driving clients to appointments just to make sure they received care—and so we could continue operating. From there, word spread in the community, hospitals reached out, and the transportation side of the business really took off. What started as one van has now grown into a six-vehicle operation serving the broader community.
Q: How long have you been using RoutingBox, and why did you choose it?
Ugo:
We’ve been with RoutingBox from the very beginning of our transportation business—about three to four years now. We started using it right out of the gate and never looked back. As we’ve grown, RoutingBox has grown with us, supporting everything from basic dispatching to more advanced operational needs.
Q: How has RoutingBox supported your growth as your fleet expanded?
Ugo:
RoutingBox has absolutely played a role in our ability to scale. As we added vehicles, drivers, and trips, the system allowed us to stay organized and efficient. The dispatch and scheduling tools make it easy to manage daily operations, even as trip volume increases. Having a reliable system in place helped us focus on growth rather than administrative headaches.
Q: What stands out most about RoutingBox from a day-to-day operations standpoint?
Ugo:
The biggest thing for us is how user-friendly the platform is. Training new dispatchers, schedulers, and drivers is straightforward. The learning curve is minimal, which saves us time and reduces errors. Day-to-day tasks like adding trips, scheduling rides, and managing clients are quick and intuitive.
Q: How has RoutingBox compared to other software you’ve evaluated?
Ugo:
We’ve looked at other platforms, and while some were strong in certain areas, they fell short where it really mattered to us—especially around self-pay trips. RoutingBox understands NEMT operations because it’s built for them. That makes a huge difference. Other platforms felt more generic, while RoutingBox clearly understands the realities and pain points of transportation providers like us.
Q: Have you used any of the newer RoutingBox features?
Ugo:
Yes. As we’ve grown, we’ve added new features like the Stripe payment integration, which has been working well for us. We’re also preparing to launch the Facility/Client Booking Portal. The training process has been helpful, and we appreciate that RoutingBox takes the time to ensure things are right before going live.
Q: How has your experience been with RoutingBox customer support?
Ugo:
Customer support has been a major positive. The team is accessible, responsive, and genuinely invested in helping us succeed. Justin, in particular, has been great to work with. When we’ve needed help—especially with more complex items like pricing updates—the team has been hands-on and proactive. It feels like a true partnership, not just a support ticket system.
Q: Can you share an example of RoutingBox support making a real difference?
Ugo:
Last year, when we updated our pricing structure, RoutingBox’s Customer Support Team was able to run a bulk fix across our trips, saving us from having to manually update each one. That alone saved us hours of work. Knowing that the team can step in and resolve issues efficiently gives us confidence in the software and the people behind it.
Q: Reliability is critical in NEMT. How has RoutingBox performed?
Ugo:
RoutingBox has been extremely reliable. System uptime has been solid, and even during broader technology outages, the team was quick to respond and minimize disruption. That level of dependability is crucial in transportation—when you’re moving people, there’s no room for downtime.
Q: What would you say to another transportation provider considering RoutingBox?
Ugo:
RoutingBox is more than just software—it’s a partner. The platform is easy to use, built specifically for NEMT operations, and backed by a team that truly understands the industry. As we’ve grown from one vehicle to six, RoutingBox has been there every step of the way, helping us stay organized, efficient, and focused on serving our community.
Thank you to Ugo and all at SVHH Transportation for continuing to be such great partners! If you are in Virginia please make sure to visit SVHH Transportation to learn more about the services they provide. If you want to experience the type of impact RoutingBox has made with SVHH for yourself talk to our team today.
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